This policy sets out the basis on which Alliance of Surrey Mediation services collects personal data from you and how we process such data.  By visiting our website (our “Site”), you accept and consent to the practices set out below.
1  Collection of information: We may collect and process the following information about you:
(a) Information you give us – information that you provide us (which may include your name, address, email address, telephone number and other personal description) by filling in forms on our Site, or by corresponding with us (by phone, email or otherwise)
(b) Information we collect about you – Personal data is sent from website forms by email to []. Data is not stored, it is sent directly by email to the mediation service.
2  Uses made of the information:  We use information held about you for the following purposes: communicating with you and responding to your questions or requests
3 Disclosure of your information: We will keep your personal data we hold confidential but you agree we may provide information to:
(a) Volunteers in our service in order to contact you
(b)  All information will be destroyed once the case is closed
4  Cookies
a) We use google analytics on our Site for analytics and tracking purposes. The service providers that administer these services use technologies such as cookies (which are likely to be analytical/performance cookies or targeting cookies), web server logs and web beacons to help us analyse how visitors use our Site. The information collected through these means (including IP addresses) is disclosed to these service providers.
(b)  There are no other tracking codes for third parties, including advertising.
5 Security
(a) We restrict access to personal information to our employees and volunteers on a strictly need-to-know basis and ensure that those persons are subject to contractual confidentiality obligations.
(b) We review our information collection, storage and processing practices from time to time to guard against unauthorised access, processing or use.
(c) Please note, however, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk.
6 Your rights:  You have the right to:
(a)  check whether we hold personal data about you;
(b)  access any personal data we hold about you; and
(c) require us to correct any inaccuracy or error in any personal data we hold about you.
7 Changes to our privacy policy:  We may amend this policy from time to time by posting the updated policy on our Site. By continuing to use our Site after the changes come into effect means that you agree to be bound by the revised policy.
8 Contact us: If you have any questions, comments or requests regarding personal data, please address them to:
Last updated: 21 January 2018